Shipping policy

1. Shipping Policies for Domestic Orders

Domestic shipments are generally processed within 3-4 business days of your order. If you qualify for free shipping, that order will be shipped via FedEx Ground, UPS, USPS, or DHL depending on availability and location.

We are unable to modify or cancel your order once it has been placed and handed over to a third-party carrier for shipping. Thus, please make sure all information is correct before completing your order. If an order is sent back to TaylorLeanne.com due to insufficient or incorrect address or due to no answer, the order will be canceled and subject to a 15% restocking fee, or the customer will have to pay for shipping again for any further delivery efforts requested by the customer.

Please email support@taylorleanne.com if you have a specific shipment request and we will do our best to accommodate.


2. Shipping Policies for International Orders

All international orders are shipped via FedEx, DHL, or UPS; there is no free shipping or expedited shipping available for international orders. The cost of shipment will be calculated and provided for you at checkout.

Duties & Taxes: Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, the assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the sole responsibility of the recipient, and these fees are collected at the time of delivery.


Any international shipping cost incurred at the time of checkout is non-refundable. Customers will also not be refunded the shipping cost in the event that an international shipment is refused by the receiver.


3. Refund Policy (Only Within 90 Days of Purchase)

If you are not 100% satisfied with your Taylor Leanne item(s), (excluding: free gifts, or gift cards) you can return purchased items per year within Ninety (90) days of purchase. Contact support@taylorleanne.com to initiate your return/ask for your money-back guarantee.


IMPORTANT: Any shipping charges you may have incurred are NOT refundable. The money-back-guarantee applies only to the products themselves and not to shipping charges you may have paid.